We have made deployment simpler
In the latest release of KMD WorkZone the focus was on easing future roll-outs. The core of the release of KMD WorkZone 2019.2 was consolidation of the documentation and installation of the WorkZone platform.
As a result of the new release on the 21st of May there is now only one installation guide for the WorkZone-platform. The Installation guide has been restructured in order to highlight KMD WorkZone as one single product as opposed to several products.
In order to create a better overview and a better understanding of the infrastructure in KMD WorkZone we have added a series of illustrations to the guide. We recommend that you start by looking at the paragraph ‘The WorkZone Architecture’ to get a better understanding of WorkZone from a technical perspective.
Significantly easier installations
With the new release we have made sure that future WorkZone-installations will be a full installation of all products. The full product can be installed with the two roles ‘Agent’ and ‘Web’. This makes the installation of KMD WorkZone significantly easier and creates the major advantage that all modules, from 2019.2 onwards, can be configured via the WorkZone Configurator. This means that you are now able to dynamically turn modules on and off in the WorkZone Configurator instead of having to install all the modules separately. As an example, you can switch on the meeting module (without having to install it anew) and limit the access to a specific security group, and then gradually make the modules accessible to the users in your organization.
In addition, this release gives you the opportunity to test the beta version of e.g. Agenda Management and the new Office Web-Add-in.
When are third parties included in the support?
It is our experience, that it can be a challenge to figure out when a third party, like e.g. Oracle or Microsoft is included in the support of WorkZone. The rule is that we support third parties for at least the two previous versions if they are in standard-support. In order to make it more transparent we have produced a series of diagrams that can be found in the paragraph ‘Supported 3rd party product versions'.
New configuration option - Custom case lists
We have continued the journey allowing more configuration options, in this release one of the major improvements is User-defined case lists. User-defined case lists give you the opportunity to configure case specific lists like e.g. budget lists on the specific case. When you conduct a search the user-defined case lists can also be added as search criteria. The user-defined case lists can contain references to other cases, documents or contacts and when a case is replicated contingent user-defined case lists can follow the copy.